宁波市公共自行车服务满意度评价模型构建研究

doi:10.3976/j.issn.1002-4026.2018.02.012

SHANDONG SCIENCE ›› 2018, Vol. 31 ›› Issue (2): 72-78.doi: 10.3976/j.issn.1002-4026.2018.02.012

• Tranfic and Transportation • Previous Articles Next Articles

Study on service satisfaction evaluation modeling of public bicycle in Ningbo

CHEN Wen-xin ¹, YUE Hao ¹, HAN Hong-yan², SHI Xiang-yun³

1. MOE Key Laboratory for Urban Transportation Complex Systems Theory and Technology, Beijing Jiaotong University, Beijing 100044, China; 2. School of Traffic, Wuhan University of Technology, Wuhan 430070, China; 3. School of Electrical and Control Engineering, North University of Technology, Beijing 100144, China

Received:2017-08-30 Online:2018-04-20 Published:2018-04-20

Abstract

Abstract:

Taking Ningbo public bicycle as a case study, the factor analysis and binomial logistic method were combined to analyze the 1 688 inhabitants′ valid satisfaction questionnaires. Factor analysis was used to select six factors, and the binomial logistic method was used to remove and select five effective factors, thus the service satisfaction evaluation model of public bicycle was built to evaluate current service satisfaction of public bicycle in Ningbo. At the same time, the evaluation model was checked by random sampling of 5% questionnaires which was not participating in modeling, so as to ensure the accuracy and rationality of the model. The results of research are helpful to evaluate current Ningbo citizens′ service satisfaction of public bicycle, and is suitable for the prediction of the service satisfaction of public bicycle in the future.

Key words: factor analysis, public bicycle, binomial logistic method, service satisfaction

CLC Number:

U121

CHEN Wen-xin,YUE Hao, HAN Hong-yan, SHI Xiang-yun. Study on service satisfaction evaluation modeling of public bicycle in Ningbo[J].SHANDONG SCIENCE, 2018, 31(2): 72-78.

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Study on service satisfaction evaluation modeling of public bicycle in Ningbo

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