基于AHP-entropy与多级可拓的城市轨道交通运营服务质量评价

doi:10.3976/j.issn.1002-4026.2013.01.017

Abstract

Abstract:

The paper constructs a customer satisfaction based evaluation index system for urban rail transit service quality. The paper also calculates the weight of evaluation index with the combination of AHP and entropy and introduces the evaluation method of combination of AHP-entropy and multi-level extension into the evaluation for urban rail transit service. We demonstrate the effectiveness of the evaluation index and evaluation method, taking Beijing urban rail transit service as an example. Results show that the approach of AHP-entropy and multi-level extension is applicable to the evaluation of urban rail transit service quality.

Key words: urban rail transit, transit service quality, evaluation index system, multi-level extension

CLC Number:

U293.5

ZHENG Da, JIA Yuan-Hua, XUE Hong-Jiao, NIU Zhong-Hai. AHP-entropy and multi-level extension based service quality evaluation for urban rail transit[J].J4, 2013, 26(1): 81-86.

[1]	JIANG Jiawei, ZHAO Jinbao, LIU Wenjing, XU Yuejuan, LI Mingxing. Short-term prediction of urban railtransit passenger flow based on the Sparrow Search Algorithm-Long Short Term Memory combination model [J]. Shandong Science, 2023, 36(5): 75-84.
[2]	ZHANG Yiguo, QU Yunchao, YIN Haodong, WU Jianjun. Route optimization for emergency evacuation vehicles in case of rail station closure [J]. Shandong Science, 2023, 36(4): 80-88.
[3]	PENG Lei, FAN Cong, WANG Qian, WANG Xiao-chao, BAI Yun. Design and implementation of optimized system for vertical alignment of metro track [J]. Shandong Science, 2022, 35(4): 136-143.
[4]	WANG Bo, BAO Feng, WU Xin-ran. Optimization of random assignment model of urban rail transit passenger flow based on fully observable and controllable experimental method [J]. Shandong Science, 2022, 35(4): 90-97.
[5]	LIU Xue-li,XIU Chun,YANG Li-chen. Influence of urban rail network scale based on subjective and objective multidimensional variables [J]. Shandong Science, 2022, 35(1): 107-114.
[6]	NING Li-qiao,XIE Bing-lei,ZHANG Xi,XU Wen-kai. Network vulnerability analysis under urban rail transit transfer station failure [J]. Shandong Science, 2022, 35(1): 81-87.
[7]	ZHU Shi-guang, SI Bing-feng, CUI Hong-meng, XUE Jing-wen. Travel destination prediction method for urban rail transit passengers using spatiotemporal feature extraction [J]. Shandong Science, 2021, 34(4): 104-113.
[8]	PENG Lei, SUN Yuan-guang, JIN Hua. Design of subway parking lines with two train spaces [J]. Shandong Science, 2021, 34(3): 54-61.
[9]	CAO Lu, CAO Cheng-xuan. Train operation plan and train timetable optimization of urban rail transport based on passenger demand [J]. Shandong Science, 2020, 33(6): 87-95.
[10]	ZHANG Shu-tian, LI Hu, LI Zuo-zhou, NIU Ling, YANG Xin, WU Jian-jun. Simulations and delay-evaluations for urban rail transit under an emergency event [J]. Shandong Science, 2020, 33(4): 72-82.
[11]	LIN Yu-tong, CAO Cheng-xuan, LIU Yu-tong, FENG Zi-yan. Collaborative optimization of train timetabling and rolling stock based on passenger demand [J]. Shandong Science, 2020, 33(2): 63-70.
[12]	WANG Xing-rong, WANG Shi-sheng. Robust optimization of the coordinated passenger inflow control in a metro line under uncertain passenger demand [J]. Shandong Science, 2019, 32(6): 69-78.
[13]	SONG Zhou-min, LIU Ge-hui, ZHANG Chen-xi. Analysis of operating capacity and organization of access operation at depot junction station [J]. Shandong Science, 2019, 32(6): 79-88.
[14]	CHEN Ming-dian，ZHENG Xuan-chuan，GAO Guo-fei. Application of pedestrian simulation in passenger transportation evaluation of transfer stations in urban rail transit [J]. SHANDONG SCIENCE, 2018, 31(4): 100-109.
[15]	GUO Meng-ying，JIA Xin-xin，ZHU Wen. Research on the evaluation of innovation ability of 17 cities in Shandong Province [J]. SHANDONG SCIENCE, 2018, 31(1): 110-.

AHP-entropy and multi-level extension based service quality evaluation for urban rail transit

PDF (PC)

Like

Knowledge

Abstract

Cite this article

share this article

References

Related Articles 15

Metrics

Comments

Recommended 0