关键词: 五元联系度, 指标体系, 熵值法, 公交服务满意度

Abstract:

For insufficient reliability in current transit service satisfaction evaluation, we present a five element connection degree model that can both qualitatively and quantitatively analyze transit service satisfaction degree. We also apply entropy method that can measure the information content of individual index to determine the weight of individual index. Empirical analysis and comparison with assessment results of different methods show that evaluation results of entropy weight based five element connection degree model are more reasonable and objective.

Key words: transit service satisfaction evaluation, index system, five element connection degree, entropy method